Privacy Policy
Last updated: March 26, 2026
Introduction
Right Energy Heating & Cooling ("we", "our", "us") operates the website rightenergyhvac.ca. This page informs you of our practices regarding the collection, use, and disclosure of information when you visit our website.
Information We Collect
Contact Form
When you submit our contact form, we collect your name, email address, phone number, selected service, and message. This information is used solely to respond to your inquiry.
Analytics (Google Analytics)
With your consent, we use Google Analytics to understand how visitors use our website. This service collects information such as how often you visit, which pages you view, and what other sites you visited before coming to ours. Google Analytics uses cookies to collect this data. You can opt out by declining cookies when prompted.
Heatmaps & Session Recordings (Microsoft Clarity)
We use Microsoft Clarity to understand how visitors interact with our website through heatmaps and session recordings. Clarity operates in cookieless mode on our site, meaning it does not store cookies on your device. Clarity may collect information such as mouse movements, clicks, and scroll behavior. Personal information entered into forms is automatically masked and not captured.
Cookies
Our website uses cookies only when you accept them via the cookie consent banner. If you decline, no tracking cookies are placed on your device. You can change your preference at any time by clearing your browser's local storage and revisiting the site.
The cookies we use:
- Google Analytics cookies — used to distinguish users and sessions. Set only when you accept cookies.
- Cookie consent preference — stored in your browser's local storage to remember your choice.
How We Use Your Information
- To respond to your contact form submissions
- To understand how visitors use our website and improve our services
- To identify trends and measure the effectiveness of our content
Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics — provided by Google LLC. Google's Privacy Policy
- Microsoft Clarity — provided by Microsoft Corporation. Microsoft's Privacy Statement
- Cloudflare Turnstile — used to protect our contact form from spam. Cloudflare's Privacy Policy
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Know what personal information we hold about you
- Request correction of your personal information
- Withdraw your consent for data collection at any time
To exercise these rights, contact us at info@rightenergyhvac.ca or call (647) 771-4804.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.